Sunday 20 October 2019

Contact Us

If you can't find your answer in the below FAQs contact us via email on aucklandmarathon@ironman.com or call +64 (0) 9 601 9590

Registration

I need to withdraw, what are my options?

You can view our refunds and transfers policy here to see if you are entitled to a refund. Alternatively, you may be able to transfer your entry to someone else. Unfortunately, we do not have a deferral system for this event.

 

Is it possible to change my event distance?

Yes, you can do this from your MyEvents account – subject to availability in that distance. See our refunds and transfers policy here for further details.

 

I forgot to add transport when entering for the event. Is it possible to add this now?

You can purchase event transport from your MyEvents account, by clicking on ‘Add Additional Purchases’.

 

Athlete Check-in

I can’t make Athlete Check-in, can someone else collect my race pack for me?

Yes, someone else can collect your race pack on your behalf, provided they have a copy of your photo ID and confirmation email. Unfortunately, we cannot post race packs to you.

 

Do I need to collect my transport ticket?

If you purchased your transport before the Thursday of event-week then your ticket will be printed onto your race bib. If you purchased transport after this date, then you will need to collect your ticket from the transport desk at Athlete Check-in.

 

Merchandise

Is merchandise sent out prior to the event?

No, all pre-purchased merchandise is collected from the merchandise area of the Sports Expo.

 

How do I get my medal engraved?

If you have pre-purchased medal engraving, you must drop the medal off to the Official Merchandise Store (located at the end of the finish chute) on race-day. The medal must be collected on race-day and cannot be posted out after the event.

 

When will I receive my certificate?

If you have pre-purchased the certificate, this will be mailed to the address given on your registration within 4 weeks of the event. You can change the address on your registration by logging in to your MyEvents account – however this must be done pre-event in order to receive your certificate at the new address.

 

Race Day

How do I get to the start line?

We provide chartered event transport for the full marathon, half marathon and 11km – see here for details and how transport can be purchased. Unfortunately AT Hop cards cannot be used on these services. For 5km or Kids Marathon participants we recommend making use of public transport or driving. See here for details on parking options in the CBD and start lines.

 

What time does the race start?

There are different start times for each distance. View the full event schedule here.

 

What can I do with extra clothing at the start line?

There will be a bag drop service available at the start area of each race, except the Kids Marathon. Only official gear bags (given at Athlete Check-in) can be used and must be accompanied by the bag tag sticker. Your bag will be transported to the finish line for you to collect. See here for further details.

 

Am I allowed to use headphones on the course?

We do not encourage you to wear headphones as you need to be able to hear instructions for course marshals and other event staff.

 

Is there a prize giving?

There will be prizes for the first 3 runners in each age group category in the full marathon, half marathon, and Kids Marathon. Prizes will be awarded to the first 3 male and female runners overall in the 11km and 5km. All prizes must be collected from the Information Tent from 11:00am.

 

 

Meet the Team

Race Director

truck 1

Adam McDonald

aucklandmarathon@ironman.com

Marketing Manager

Micayla 2

Micayla Cotter

micayla.cotter@ironman.com

Commercial Sales Director 

Bec 180x172 2019

Bec Williams

bec.williams@ironman.com

Athlete Services Manager 

MitchM

Mitch Murcott

mitch.murcott@ironman.com

Media

For all media enquiries please contact Andrew Dewhurst, Media Manager; nzmedia@ironman.com

Volunteer

Volunteers are what make an event, and each and every athlete hugely appreciates the amazing work done by our volunteer crew!

We will need heaps of awesome, helpful, energetic, friendly volunteers to be a part of the event too and add to the event experience for everyone. Dates required range from Tuesday 15 October to Sunday 20 October 2019.

Our volunteer roles vary from pre-event setup, to race day support and post-event pack down. 

To register your interest please contact: volunteers.aucklandmarathon@ironman.com

Volunteer Crew Roles

 

Registration Assistant

Assisting with set-up and running of athlete registration. This could include directing athletes, race number collection, transponder (timing device) checking, race bag pick up. This role is based in the The Cloud.

Site & Branding Assistant

Assisting the branding manager with pre, during and post event infrastructure build and also with sorting and installation of branding & signage. These are active & physical roles.

Info Desk Assistant

The info desk is the initial face of the event for all athletes, volunteers and public. We need friendly people, who enjoy meeting and helping people to ensure they have an awesome event experience.

Bag Drop Collection Assistant

Assisting with the organisation and distribution of the athletes bags back to their owners. A great role if you want to work with your friends.

Start Line Assistant

Either pre-event or race day roles. This involves all aspects of set up of each of the three start line infrastructures, branding and signage. This is physical active work. On race day, it's an early start for a very important role, working in a team at one of the three start lines (Half/Full, 11km or 5km). Roles include assisting with final set-up, signage, info desk, athlete bag drop and pack down. A great role if you have a group of friends, and all want to be in the same place. 

 

Finish Line & Recovery Assistant

Assisting athletes as they come through the finish, presenting their medal, handing out water and providing support to the athletes.

Aid Station Crew

Based at one of the eleven aid stations on course, you'll be working as a team of volunteers to provide hydration to runners. We suggest you pick a location near to your home for easy transport access. Great role if you have a group of friends and all want to be in the same place.

Course Marshal

Assisting athletes with directions and encouragement on course, keep public safe, provide event information and assist with limiting public being on the course. We suggest you pick a location near to your home for easy transport access. A great role if you want to see the action out on course.

Traffic Marshal

Race day role. You need to be confident supporting our traffic management staff with directing athletes through an intersection/across a road and may involve assisting with holding traffic as they pass.

Happy with Anything

You're keen to be involved and are happy to go wherever we need you most. Thank you for your flexibility.

 

Sun, 20 Oct 2019