FAQs

Partial refunds are available for athlete withdrawal requests made up to 11:59pm (NZT) on 22 September 2024, to see if you are eligible for a partial refund, please view our Entry Polices here. To remain equitable among all athletes, refunds outside of the stated Entry Policies cannot be provided. 

Alternatively, you can transfer your entry to someone else through the official Person-to-Person transfer program on your My Events. Please note, to avoid fraudulent activity, all transfers must be processed through your My Events. 

This event does not have a deferral programme or the option to transfer to a different event. 

Yes, you can do this from your MyEvents account – subject to availability in that distance. See our Entry Policies here for further details.

To transfer an entry to someone else, the initial registrant must log in to their MyEvents account, select Transfer Registration and follow the necessary steps. Please note: the receiving athlete will be sent a link to complete the registration and will need to pay for the entry(at the current entry price) in order for the transfer to process, then the original athlete will be refunded their entry fee less the $27NZD including all fees and taxes transfer fee.

You can purchase event transport from your MyEvents account, by clicking on ‘Add Additional Purchases’.

A receipt will have been emailed to you after the purchase was made. You can also view your receipt/s by logging in to your MyEvents account, clicking on ‘Registration & QR Code’ and scrolling to the bottom of the page.

Someone else may collect your race pack on your behalf, provided they have a copy of your photo ID and registration confirmation email.

If you purchased your transport before the Thursday of event-week then your ticket will be printed onto your race bib. If you purchased transport after this date, then you will need to collect your ticket from the transport desk at Athlete Check-in.

No, all pre-purchased merchandise is collected from the merchandise area of the Sports Expo. 

You can pre-purchase a medal engraving tab during the registration process or at a later date from your MyEvents account. This tab will be engraved with your name and race time, and will be posted to you within 3 weeks following the event.

If you have pre-purchased the certificate, this will be mailed to the address given on your registration within 4 weeks of the event. You can change the address on your registration by logging in to your MyEvents account – however this must be done pre-event in order to receive your certificate at the new address.

We provide chartered event transport for the full marathon, half marathon and 11km – see here for details and how transport can be purchased. Unfortunately AT Hop cards cannot be used on these services. It is possible to be dropped off at the start lines, however due to the road closures in place, it is not recommended. For 5km or Kids Marathon participants we recommend making use of public transport or driving. See here for details on parking options in the CBD and start lines.

There are different start times for each distance. View the full event schedule here.

There will be a bag drop service available at the start area of each race, except the Kids Marathon. Only official gear bags (given at Athlete Check-in) can be used and must be accompanied by the bag tag sticker. Your bag will be transported to the finish line for you to collect. See here for further details.

We do not encourage you to wear headphones as you need to be able to hear instructions for course marshals and other event staff.

There will be prizes for the first 3 runners in each age group category in the full marathon, half marathon, and Kids Marathon. Prizes will be awarded to the first 3 male and female runners overall in the 11km and 5km. All prizes must be collected from the Information Tent from 11:00am.